Christmas & New Year Orders: Orders placed over the Christmas period will be processed when we return on 6th January 2025. Production will then begin, and orders will be dispatched from mid-January 2025 onwards.

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In the United Kingdom

• Standard Shipping: £3.95

• Dispatch Times: Each of our items is bespoke and individually made. For this reason, we aim to dispatch orders within 10 to 14 days from the date of purchase, unless otherwise specified (e.g., during the Christmas period as noted above).

• Shipping Services: We use trusted shipping services, including Royal Mail, DPD, and DHL. Once dispatched, delivery typically takes 3-5 working days, but this may vary depending on the courier and your location. Please note that this timeframe is for shipping only and does not include the production time of 10 to 14 days.

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International Shipping

• Custom Shipping Costs: Special rates apply for overseas shipping. Please contact us for a personalised quote and confirmation of the shipping method and delivery times.

Delivery Time

Once production is complete and your order has been dispatched, you should allow 3-5 working days for UK delivery. This timeframe is post-production and after dispatch, not from the date of purchase.

We will notify you as soon as your order has been shipped. If there are delays or issues with stock, we will inform you promptly.

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Packaging

We take great care to package orders securely to prevent damage during transit. If your order arrives damaged, please contact us immediately through our contact page, providing details and photos of the damage so we can resolve the issue as quickly as possible.

• Non-Returnable Nature of Goods: Due to the personalised nature of our Goods, returns and cancellations are not accepted once an order is confirmed. This is in accordance with the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, which exempts bespoke and personalised items from standard cancellation rights.  

• What are Defective Goods? We take great care in creating your personalised ornaments. However, if an item arrives damaged, broken, or significantly differs from the approved artwork preview due to an error on our part, it may be considered defective. Please note that minor variations in colour, necessary trimming of artwork near the edges, and the placement of the ribbon hole, as described in Section 4, are part of the normal production process and are not considered defects.

• Refunds or Replacements: Refunds or replacements are issued only for defective Goods or errors caused by us.

• Claims Process: Claims for defects must be made within 14 days of delivery to the school, nursery, or club, with photographic evidence sent to post@pot-inc.co.uk. After reviewing the photographs provided, we will assess the claim and determine whether a refund or replacement is appropriate. In some cases, we may request that the defective product be returned to us for further inspection before a refund or replacement is issued.

• Refunds: Refunds will be processed within 14 days of either:

  • Our review and acceptance of the photographic evidence provided in the claim, or

  • Our receipt and inspection of the returned defective goods, if a return is requested.

We will notify you of our decision after completing the review or inspection.

• Exclusions: Refunds or replacements will not be issued for:

  • Incorrectly approved artwork.

  • Damage caused by the customer or during transit after delivery to the school, nursery, or club.

  • Minor variations in colour or finish that fall within the acceptable range, as described in Section 4.

  • Products matching the approved artwork preview but showing slight colour or trimming variations (as described in Section 4).

• Delivery delays: Delivery delays caused by unforeseen circumstances, including but not limited to postal disruptions or school closures, do not qualify as grounds for a refund or cancellation unless agreed upon with us in writing.

• Our liability is limited to the cost of the Goods purchased.

• We are not responsible for:

  • Errors in the final product approved by you during the ordering process.

  • Damage caused during shipping unless due to our negligence.

  • Delays caused by external factors (e.g., shipping delays).

  • Losses resulting from your failure to comply with these Terms.

• We are not liable for delays in delivery caused by external factors, including but not limited to postal disruptions, adverse weather, or school closures. Orders delayed beyond the intended delivery date of 18th December 2024 will be fulfilled as soon as possible and do not constitute grounds for refunds or cancellations.​

• All designs and products created by us are our intellectual property. They may not be reproduced or resold without our permission.

• Our trademarks, logos, and branding may not be used without our prior written consent.

• Product Condition: We take great care in creating your personalised ornaments. However, we want to be upfront that we cannot guarantee that every ornament will be absolutely perfect. Minor variations in colour, texture, or finish are normal and are not considered defects.

• Suitable Use: Our ornaments are designed to be decorative items. Please handle them with care, as we are not responsible for any damage caused by misuse or accidents.

We are not liable for delays or failures caused by events outside our control, including natural disasters, strikes, and supply chain disruptions.

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.  

For inquiries, contact:

• Email: post@pot-inc.co.uk

• Phone: 01248 305071

• Address: Cwmni Pot-inc, 2 Tai Hirion, Pentraeth, Ynys Môn, LL75 8YY.

By placing an order with Cwmni Pot-inc, you acknowledge that you have read, understood, and agree to these Terms and Conditions.